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We apologize for the inconvenience. Please get in touch with our support department within 24 hours after receiving your order via support@goldbergh.com.
Please share in your email your order number, item number (optional), and a description of the defect. Attach photos of the damage.
Once you have submitted your request to us, our experts will analyze your damaged item and provide initial feedback based on the information provided.
We will make an exchange upon stock availability. Otherwise we will refund the item cost to your original payment method.
Please share in your email your order number, item number (optional), and a description of the defect. Attach photos of the damage.
Once you have submitted your request to us, our experts will analyze your damaged item and provide initial feedback based on the information provided.
We will make an exchange upon stock availability. Otherwise we will refund the item cost to your original payment method.
Our apologies for the inconvenience. Please get in touch with our support team via email, phone or chat.
We will send the missing item upon stock availability. Otherwise we will refund the item cost to your original payment method.
We will send the missing item upon stock availability. Otherwise we will refund the item cost to your original payment method.
Our apologies for the inconvenience. Please get in touch with our support team via email, phone or chat.
Our customer support team will send you a free shipping label to return the wrong item to our warehouse.
We will send the missing item upon stock availability. Otherwise we will refund the item cost to your original payment method.
Our customer support team will send you a free shipping label to return the wrong item to our warehouse.
We will send the missing item upon stock availability. Otherwise we will refund the item cost to your original payment method.
We are sorry to hear the product does not meet your expectations.
Please get in touch with us via email, phone or chat and we will do our best to provide you the guidance and advice for your future purchase.
Goldbergh products are made with the highest quality materials and craftsmanship. If by any means the product shows a trace of manufacturing defect within two years after purchase date, please reach out to our customer support team.
Goldbergh products purchased from an Authorized Retailer are handled by the retailer. Please contact your salespersons directly to handle any manufacturing defect.
We only offer warranty for Goldbergh items purchased online in the official brandstore. Please mind that any defects submitted two years after purchase are not taken into consideration.
In order to qualify for a warranty, please contact our support department via webshop@goldbergh.com. Share in your email your order number, item number (optional), and a description of the defect. Attach photos of the damage.
Once you have submitted your request to us, our experts will analyze your damaged item and provide feedback based on the information provided.
If your warranty request meets the requirements, our team will repair the product free of charge, or replace it at our discretion.
If the product is not repairable, or the cost of the repair exceeds the value of the product, we may choose to replace the product instead.
If the exact style is not available for replacement, a product of equal value and similar style will be provided.
Please note, knitwear, footwear, accessories and collaborations are excluded from the Goldbergh warranty program, unless otherwise stated.
This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear.
For any damage not covered under the warranty, Goldbergh may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
We understand you may wish to alter or modify your Goldbergh item to suit your body or needs. Unfortunately we do not have the capacity to perform custom alterations or modifications at this time. Nor do we compensate for the costs.
For general warranty inquiries feel free to contact our support team. All case updates and/or repair decisions, will be available to you in your case, after your garment has completed inspection.
Goldbergh products purchased from an Authorized Retailer are handled by the retailer. Please contact your salespersons directly to handle any manufacturing defect.
We only offer warranty for Goldbergh items purchased online in the official brandstore. Please mind that any defects submitted two years after purchase are not taken into consideration.
In order to qualify for a warranty, please contact our support department via webshop@goldbergh.com. Share in your email your order number, item number (optional), and a description of the defect. Attach photos of the damage.
Once you have submitted your request to us, our experts will analyze your damaged item and provide feedback based on the information provided.
If your warranty request meets the requirements, our team will repair the product free of charge, or replace it at our discretion.
If the product is not repairable, or the cost of the repair exceeds the value of the product, we may choose to replace the product instead.
If the exact style is not available for replacement, a product of equal value and similar style will be provided.
Please note, knitwear, footwear, accessories and collaborations are excluded from the Goldbergh warranty program, unless otherwise stated.
This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear.
For any damage not covered under the warranty, Goldbergh may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
We understand you may wish to alter or modify your Goldbergh item to suit your body or needs. Unfortunately we do not have the capacity to perform custom alterations or modifications at this time. Nor do we compensate for the costs.
For general warranty inquiries feel free to contact our support team. All case updates and/or repair decisions, will be available to you in your case, after your garment has completed inspection.
Depending on what country your order is being shipped to, Goldbergh accepts various payment methods. We accept credit cards for most countries.
Credit cards: Visa, American Express, MasterCard, Cartes Bancaires, Visa Electron, Maestro.
Other: Paypal, Klarna (pay afterwards), Apple Pay, SOFORT Banking.
Local payment providers: iDEAL, Bancontact/Mister Cash, Przelewy24 (PL).
Our transactions are carried out by Payment Provider Mollie, which is shown on your bank statement.
Credit cards: Visa, American Express, MasterCard, Cartes Bancaires, Visa Electron, Maestro.
Other: Paypal, Klarna (pay afterwards), Apple Pay, SOFORT Banking.
Local payment providers: iDEAL, Bancontact/Mister Cash, Przelewy24 (PL).
Our transactions are carried out by Payment Provider Mollie, which is shown on your bank statement.
If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.
Depending on the status of your order, it may be possible to change the shipment address.
Depending on the status of your order, it may be possible to change the shipment address.
If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.
It could be the unlikely circumstance that your email ends up on your spam box or junk mail.
If the confirmation mail ends up in your spam box, please whitelist our email address: webshop@goldbergh.com
If you have not received a confirmation email, please contact our customer support by mail or phone.
If you have not received a confirmation email, please contact our customer support by mail or phone.
Unfortunately, all transactions made are carried out by our payment provider Mollie. It is not possible to make manual transfers or deposits by bank.
The Goldbergh warehouse is located in the Netherlands, Europe. Due to American regulations set by the Internal Revenue Service (IRS), your Tax ID number is required for overseas purchases to complete US Customs entry paperwork.
By placing an order with Goldbergh, you agree to provide your social security number and tax ID to the carrier. In case you refuse to do so, your order will be blocked by US customs and returned to our warehouse.
We can issue a refund only if the parcel has reached our warehouse.
Goldbergh does not take responsibility for any Tax-related identity theft that may occur in the future.
By placing an order with Goldbergh, you agree to provide your social security number and tax ID to the carrier. In case you refuse to do so, your order will be blocked by US customs and returned to our warehouse.
We can issue a refund only if the parcel has reached our warehouse.
Goldbergh does not take responsibility for any Tax-related identity theft that may occur in the future.
Unfortunately, it is not possible to pick up your order at our warehouse, as it is fully automated.
For a selection of countries, we offer pick up locations in your neighbourhood. You can find a list of pick up locations in the second step of the checkout.
For a selection of countries, we offer pick up locations in your neighbourhood. You can find a list of pick up locations in the second step of the checkout.
We would like to refer you to our overview on the Shipping and Delivery page for more exact information
The estimated delivery time depends on the shipping country. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during peak moments.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. Please note: in case there are two tracking numbers associated with your order, please be aware that you will receive your order in several packages. They will be sent together, but they may arrive one or two days apart.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during peak moments.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. Please note: in case there are two tracking numbers associated with your order, please be aware that you will receive your order in several packages. They will be sent together, but they may arrive one or two days apart.
Same day delivery applies to orders placed before 12:00am during business days, and can be applied only to shipment addresses in the Netherlands.
You can select the "same day delivery" option as your "shipping method" in the second step of the check out. Please note that additional charges do apply for same day delivery.
You can select the "same day delivery" option as your "shipping method" in the second step of the check out. Please note that additional charges do apply for same day delivery.
We do our best to ship your order within the given estimated delivery time. We’ll do our best to keep delays to a minimum.
Please reach out to our support team in case you require further information. You can reach us by email, phone or chat.
Please note: in case there are two tracking numbers associated with your order, please be aware that you will receive your order in several packages. They will be sent together, but they may arrive one or two days apart.
Please contact our support team by email or phone. We will report the missing package to our carrier. It will take 8 business days to complete the investigation. We kindly ask you to check up on your neighbours in the meantime.
In case your parcel remains untraceable after 8 business days, you can either receive a full refund or choose to replace your order.
You have 30 days to return items from the date of delivery. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and designer tags attached to them.
Please handle light-coloured clothes and accessories carefully if you are still deciding whether you will be keeping the item.
When trying on shoes, stand on a carpeted surface to protect the soles.
Please return shoes, helmets and other accessories including the dust bag and box.
The shoebox and helmet box forms part of the product and should remain intact by placing them in outer packaging when sending back to us.
We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Returns outside the timeframe of 30 days may be accepted at the discretion of Goldbergh and may only be refunded as a store credit.
We will only reimburse you if the return procedure is followed properly.
Please find the return instructions on the order overview inserted in your parcel. Or start your return here.
Find an overview of our returns costs on the shipping & returns page.
Please handle light-coloured clothes and accessories carefully if you are still deciding whether you will be keeping the item.
When trying on shoes, stand on a carpeted surface to protect the soles.
Please return shoes, helmets and other accessories including the dust bag and box.
The shoebox and helmet box forms part of the product and should remain intact by placing them in outer packaging when sending back to us.
We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Returns outside the timeframe of 30 days may be accepted at the discretion of Goldbergh and may only be refunded as a store credit.
We will only reimburse you if the return procedure is followed properly.
Please find the return instructions on the order overview inserted in your parcel. Or start your return here.
Find an overview of our returns costs on the shipping & returns page.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We expect to process your return shipment within 5 business days of arrival in our warehouse. Once we have received your return shipment, you will be notified via email. Within 5 business days, you will receive your money back. Please be aware that we are only able to refund the same way as paid.
If you need a new return form, please contact our customer service department.
Unfortunately, this is not possible. Are you doubting about your size? We suggest to place an order with several sizes. If you need a different size, please place a new order via our website for the correct size.
Your purchase amount will be refunded within 7 working days after receipt of your return.
If you‘ve forgotten your password, request a link to reset it or follow the "forgot password" instructions on the ‘Sign In’ page.
In case you want to change your communication preference, please go to the overview section in ‘my account’. You can find the (un)subscribe button below the page.
Alternative, click on the link in the newsletter to alter your email marketing preference.
You can checkout as guest by selecting the option ‘do not create a customer account’ in the first step of the check out.